Avoid These Three Phrases Our job as leaders is to make our people, our teams and our organisations successful. In order to do this effectively, it is imperative that we help our people get better. Providing effective feedback is the most powerful tool we have in our toolkit to help us achieve this. Effective [...]
Feedback – An Essential Ingredient for Every Business Feedback is a gift – a gift that we should be giving our people every day. Feedback is the cheapest and most powerful, yet most underused, development tool that we have at our disposal. It is our responsibility, as leaders, to create an environment where feedback [...]
Seeking Honest Feedback We are all seeking to be the best we can be. As leaders, this means we need to focus on creating an environment where giving and receiving of feedback is part of our operating DNA, the way we do business. This in turn, means we need to be effective in giving [...]
Radical Candor Radical Candor, Manipulative Insecurity, Ruinous Empathy and Obnoxious Aggression – four terms that you’ve probably never heard of! I came across these interesting terms in Kim Scott’s book Radical Candor. While they might not become part of your everyday vocabulary, it is certainly worth the time to understand the concepts and consider [...]
Constructive Feedback and Destructive Criticism Feedback – a reaction or response to a particular behaviour, process or activity (constructive). Criticism – the act of passing judgment as to the merits of anything (destructive). Feedback is a gift – a gift that we can give to our people every day. In fact, it is our responsibility to provide our people with feedback at every [...]
When delivering feedback it is important that you deliver it in a way that ensures the message of the feedback results is received with the impact it deserves. Often, the person receiving feedback can act in a defensive manner that will damage its effectiveness. You can avoid this by ensuring that the way you give [...]
360 Degree feedback is one of the top forms of evaluation in the workplace. It enables you to get a ‘full circle’ insight of your business, its strengths, weaknesses and people. When creating a workplace’s 360 degree feedback survey, businesses can often make errors that prevent them from achieving the best results. Below are 5 [...]
Giving feedback results to employees can be hard, but what’s harder is giving bad feedback results to employees. People react differently to negative feedback, some celebrity examples of this are Charlie Sheen, Lindsay Lohan and Amanda Bynes (as detailed in our post ‘keys to accepting feedback pt.1’). These celebrity ‘meltdowns’ are prime examples of how [...]
We all know what happens when someone takes feedback badly – it acts like a small fire fanned by a strong wind: it will spread quickly. This type of reaction to feedback doesn’t just occur in business environments. You may have experienced it in school and felt defensive in the face of criticism, or not [...]
Everything that happens within an organisation happens due to carefully mapped out strategic planning. Strategic planning enables a company to clearly set out its goals and objectives, define its direction, identify its resources and figure out how to make the desired change happen. There are five key elements when it comes to creating a strategic [...]
