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Organisational surveys

Rapidly get the feedback your business needs for success

Quality and timely staff feedback is critical. We believe the secret to successful organisational and staff surveys lies in the speed, quality and reliability of the survey process.

  • Get quality feedback fast
  • Ensure survey confidentiality
  • Recognise strengths
  • Take quick action where necessary.

Our organisational survey approach

We understand what is required to successfully design and implement organisational surveys. We have a proven methodology to quickly get the comprehensive feedback you need to improve your business or organisation. The Full Circle Feedback software and processes are unique in their ability to rapidly customise surveys and deliver reports.

Step 1: Plan the survey project

  • Clarify key projective objectives
  • Define target audience and survey scope
  • Define key policies for the survey project
  • Develop the project plan and timelines
  • Design communications

Step 2: Design the survey

  • Consult stakeholders about key issues and requirements
  • Define reporting, demographic and benchmark requirements
  • Customise the approach, process and reports
  • Design and validate the survey
  • Conduct pilot and review survey
  • Obtain survey sign-off

Step 3: Conduct the project

  • Set up the project and obtain staff details for survey distribution
  • Brief survey respondents
  • Distribute surveys and provide support
  • Ensure confidentiality policies and project policies are met
  • Follow up surveys to achieve target response rates

Step 4: Deliver the feedback

  • Generate reports and analyse results
  • Identify key trends and develop Executive Summary
  • Consult regarding the analysis, trends, content and presentation
  • Deliver reports and obtain sign

Step 5: Act on the staff feedback

  • Present reports and survey outcomes to Executives/Management
  • Provide consulting support to develop and implement action plans
  • Publish reports and communicate proposed actions to staff
  • Customise and develop additional reports based on client requests
  • Provide ongoing data access to allow further analysis

Step 6: Evaluate

  • Design evaluation approach
  • Conduct evaluation
  • Prepare and present evaluation report
  • Agree process enhancements

Why get feedback?

Feedback is a powerful way to identify actions and programs necessary for success. Whatever your needs, we can help you to rapidly get the feedback your business needs.

  • Stakeholder surveys
  • Program evaluations
  • Training needs analysis
  • Staff surveys
  • Employee attitude surveys
  • Exit surveys
  • Opinion surveys
  • Staff culture surveys
By William Lang|Oct 24th, 2012| Methodologies | 2 Comments

About the Author: William Lang

William Lang
Bill Lang has over 25 years professional experience working as an organisation strategy and development consultant and C-suite Executive Coach. Early in his career he worked with KPMG, McKinsey &Co., Bain & Company and AXA as an Executive. His clients operate in over 50 countries and on all continents. He is former member of the Melbourne University Commerce Faculty and holds a MBA(Harvard) and B.Comm/LLB (Hons). He is the author and creator of the Scores on the Board skill development and improvement system.

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